Earthlink is #1 in customer service.

J. D. Power & Associates were serious when they awarded Earthlink with the best customer satisfaction from a dial-up internet service provider. One of the reasons for their excellent customer service comes from their online chat assistance with any of the numerous questions a consumer may have when deciding what ISP to go with. Help is a easy as clicking on the Chat Live link located on Earthlink's web pages. Within seconds a live representative is available to answer any question the consumer may have. In addition to this service, Earthlink also offers online technical support via a Chat Live link. Members need to log in to use this service. If the member is unable to access support online they can call Earthlink any time or day for assistance as well. It is unbelievable customer service.